Effective Date: 11/02/2025
Harlow Gardens (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, contact us, or receive services from our residential drug and alcohol treatment program. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable federal and California laws.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- IP address and device information
b. Health-Related Information
If you voluntarily submit information related to substance use, mental health, or treatment inquiries through forms, phone calls, or emails, that information may be considered protected health information (PHI) under applicable law.
c. Automatically Collected Information
When you visit our website, we may collect:
- Browser type and version
- Pages visited
- Time and date of visit
- Referring URLs
This information is collected via cookies or similar technologies to improve site performance and user experience.
2. How We Use Your Information
We use the information we collect for purposes including:
- Responding to inquiries and requests for information
- Determining eligibility for services
- Providing treatment-related communications (when applicable)
- Improving website functionality and content
- Meeting legal, regulatory, and accreditation requirements
- Marketing and outreach, where permitted by law
We do not sell personal or health information.
3. HIPAA and Confidentiality of Health Information
Harlow Gardens follows applicable federal and state confidentiality laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, where applicable.
Any protected health information you provide is:
- Used only for treatment, payment, or healthcare operations as permitted by law
- Stored using reasonable administrative, technical, and physical safeguards
- Disclosed only as required or permitted by law, or with your written authorization
A separate Notice of Privacy Practices may apply to clients receiving treatment.
4. California Privacy Rights (CCPA/CPRA)
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the right to:
- Know what personal information is collected and how it is used
- Request access to or deletion of personal information (subject to legal exceptions)
- Correct inaccurate personal information
- Limit the use or disclosure of sensitive personal information
- Not be discriminated against for exercising privacy rights
To exercise your rights, you may contact us using the information provided below.
5. Disclosure of Information
We may disclose information:
- To service providers who assist with website hosting, analytics, or communications, under confidentiality agreements
- To comply with legal obligations, court orders, or regulatory requirements
- To protect the rights, safety, or property of Harlow Gardens, our clients, or others
We do not share personal information with third parties for their independent marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Analyze traffic and usage patterns
- Improve user experience
- Maintain website functionality
You may adjust your browser settings to disable cookies; however, some site features may not function properly as a result.
7. Data Security
We implement reasonable and appropriate security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we take privacy protection seriously and continually review our safeguards.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.
9. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.
