Effective Date: 11/01/2025
This Privacy Policy and Notice of Privacy Practices describes how medical and personal information may be used and disclosed by Harlow Gardens, and how you can access this information. Please review it carefully.
1. Our Legal Duty
Harlow Gardens is required by law to:
- Maintain the privacy and security of your protected health information (PHI)
- Provide you with notice of our legal duties and privacy practices
- Follow the terms of this notice currently in effect
2. Information We Collect
a. Protected Health Information (PHI)
PHI may include information related to your:
- Substance use or mental health condition
- Treatment, diagnosis, or care
- Payment for services
This information may be provided through phone calls, intake forms, emails, or in-person communications.
b. Personal & Website Information
When you visit our website, we may collect:
- Name, email address, phone number (if voluntarily submitted)
- IP address, browser type, and usage data
- Cookies and similar technologies
Website submissions do not create a provider-patient relationship.
3. How We May Use and Disclose PHI
We may use or disclose your PHI for the following purposes without your authorization, as permitted by law:
Treatment
To provide, coordinate, or manage your care.
Payment
To obtain payment for services provided.
Healthcare Operations
For quality assurance, compliance, training, and administrative purposes.
As Required by Law
Including reporting, audits, or legal processes.
To Prevent Serious Harm
When necessary to prevent a serious threat to health or safety, consistent with law.
Any other use or disclosure requires your written authorization, unless otherwise permitted or required by law.
4. Your HIPAA Rights
You have the right to:
- Access your medical records and request copies
- Request corrections to your PHI
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive an accounting of disclosures
- Obtain a paper or electronic copy of this notice
- File a complaint if you believe your privacy rights have been violated
You will not be retaliated against for filing a complaint.
5. Complaints
You may file a complaint with:
Harlow Gardens
Palm Springs, California
📧 [Insert Privacy Contact Email]
📞 [Insert Phone Number]
Or with the U.S. Department of Health & Human Services Office for Civil Rights (OCR).
6. California Privacy Rights (CCPA/CPRA)
California residents have rights regarding personal information collected online, including the right to:
- Know what personal information is collected
- Request deletion or correction (subject to legal exceptions)
- Limit use of sensitive personal information
Harlow Gardens does not sell or share personal information for commercial purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal and health information. No method of transmission or storage is completely secure, but we take appropriate steps to reduce risk.
8. Third-Party Services
We may use third-party vendors (e.g., website hosting, analytics, communication platforms) that are contractually required to protect your information and comply with applicable laws.
9. Changes to This Notice
We reserve the right to change this Privacy Policy and Notice of Privacy Practices at any time. Changes will apply to all PHI we maintain and will be posted on our website.
